Let me say this first: the only deficiency about PRECISION OVERHEAD GARAGE DOOR SERVICE is that on a scale of one star to five stars, PRECISION OVERHEAD GARAGE DOOR SERVICE is at least seven stars -- and their rating scale does not go that high...
I have been using different garage door services off and on for almost 40 years, and until today, had thought I was a satisfied customer.
But in short order that I really was not, until today. Today I learned what garage door service should be and what door service is with PRECISION.
I learned that not just installing a new spring or two new springs and guessing the appropriate tightness-- but actually balancing the new springs and testing for balance is necessary to optimize the efficiency, effectiveness, and longevity of the garage door system.
These very slight adjustments took seconds but the effect was immediately noticeable to even an extreme lay person! The PRECISION technician, PJ, did not have to make that adjustment and I had never seen another technician test/correct for balance -- I would have never known -- but he did because that seems to be PRECISION's business model: perform the best work and work keep customers for the long-haul. We know who we will call the next time we need garage door help: PRECISION!
The way we found PRECISION was because our old standby of almost 25 years, could not help us for 48 hours... 48 hours... did a quick google search for an alternative, found PRECISION, called, and less than two hours, our door was fixed -- and worked better than before!
It is also great to know that PRECISION guarantees same-day service even after hours and holidays. After my experience today, and garage doors never break when it's convenient, we will have great confidence in calling PRECISION to fix our door situation
I have got to also show respect for the administrative staff too: very cheerful, very knowledgeable, very effective -- and when I am stressed, those are the attributes I need from my team.
I have been particularly impressed too with PRECISION's use of technology:
-- strong, interactive webpage;
-- fully integrated contact management system;
-- systems support in the field for job process and accounts receivable
In all, very impressive business model which at least so far seems to be effective in creating and maintaining great customer experiences for what should be deep and long-term customer base
Sure wish more companies learned from and adhered to PRECISION's business model; the world would be a better place!